Shipping & Returns

General Terms: 

My Happy Wellness reserves the right to update the rules when necessary, the updated version will be published on my-happywellness.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by My Happy Wellness immediately. All buyers are deemed to accept the rules if they are using the services provided by My Happy Wellness. My Happy Wellness' policy shall prevail.

Before an order is shipped out, the buyer has the right to apply to cancel the order by contacting My Happy Wellness via the Contact Us Page on my-happywellness.com.

If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, My Happy Wellness has the responsibility to offer the buyer a prepaid return label within 3 business days to return damaged/broken goods.  My Happy Wellness should refund the buyer when the return shows as in transit on the logistic website with the provided prepaid return label.

My Happy Wellness shall not require warranty, like whether to provide warranty or not, or the way of warranty handling with.

My Happy Wellness shall restrict the refund and redelivery time under these conditions, included but not limited to: 

   a. The order should be refunded based on the policy,

   b. agreed on a refund or redelivery between My Happy Wellness and buyer, 

   c. My Happy Wellness must refund the buyer, not more than 3 business days, or redelivery not more than 5 business days.

Whether the evidence is compelling or not, it will ultimately be determined by My Happy Wellness, Under Various Circumstances:

1. Refund Request Timing

The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).

For Unshipped Orders  

The Return & Refund request is made after the stated processing time. My Happy Wellness will refund the order. The Return & Refund request is made within the stated processing time. 

My Happy Wellness has 3 business days to process the request after the buyer submits it. If My Happy Wellness fails to process (accept or reject) the refund request within 3 business days, My Happy Wellness will refund the order.

Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above.

For Shipped Orders

The Return & Refund request is made after the order has shipped. My Happy Wellness has 10 business days to process the request after the buyer submits it. If My Happy Wellness fails to process (accept or reject) the refund request within 10 business days, My Happy Wellness will refund the order.

2. Goods Returned in Transit

If the package is sent back to My Happy Wellness during transit for any reason, and the buyer applies for a refund, My Happy Wellness should refund within 3 business days of the refund request. Under the same cases, if the buyer requests redelivery, My Happy Wellness should begin redelivery within 5 business days of the request date.

3. Goods Destroyed in Transit

If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, My Happy Wellness should refund the order within 3 business days of buyer's refund request, or redelivery within 5 business days of the request. The following steps must be followed when creating this type of request.

a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.

b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).

c. The products need to be returned to My Happy Wellness, if our Dispute Team asks for a return in Disputes.

Except for the important interpretation, My Happy Wellness will make a refund, resend, or accept the return for any of the following cases:

3.1 Orders Delayed

Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from My Happy Wellness’ warehouse. Following countries and shipping methods may be different:

a. For orders shipped to the USA, it will be counted 45 days after orders departed from My Happy Wellness’ warehouse.

b For My Happy Wellness’ Packet Liquid Line to all countries, My Happy Wellness will deal with your dispute for delayed orders after 100 days counting from the date that order departed from My Happy Wellness’ warehouse.

c. For some special shipping methods, My Happy Wellness cannot deal with your disputes. (See the following important interpretation)

Notes:

Sometimes, the order has arrived at the nearest post office to the buyer and they make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact the local post office or go to the post office for delivery.

Due to such conditions as national realities, phone numbers, and religious beliefs in Israel, packages will be normally delivered to self pick-up cabinets, which may lead to packages being long overdue. Therefore, it will be much more convenient for clients to contact the local post office or go to the post office for delivery.

Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, My Happy Wellness will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee of a positive result.

3.2 Orders not Received

My Happy Wellness will not be responsible for the refund or resend if the tracking information shows the order was delivered.

a. If clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.

b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:

a) Incorrect/insufficient address.

b) No such number.

c) Unknown recipient.

d) Refused.

e) Do not pick up in time.

f) No safe delivery location.

g) Uncleared customs.

h) Others.

Notes:

a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, clients need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, My Happy Wellness takes no responsibility if products have been lost.

b. If the logistics company provides return service to us, My Happy Wellness will put the products in your private inventory and will not refund them when we receive the returned items.

c. My Happy Wellness cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.

3.3 Products Damaged

My Happy Wellness offers a full refund or a replacement if packages arrived are badly damaged.

My Happy Wellness offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).

Notes:

a. For fragile products, a refund is highly recommended.

b. For damaged packing boxes, My Happy Wellness cannot offer any refunds or other after-sale services due to the long-distant international delivery.

c. For ordinary, electronic products, your clients shall complain or open a dispute to you within 25 days of the delivery date.

d. For service products, My Happy Wellness refunds you the cost of the product which is the price in the US market. Otherwise, My Happy Wellness will not take any responsibility for them.

3.4 Incorrect or Missing Products

 My Happy Wellness has a strict quality control process before products are dispatched. 

 My Happy Wellness will deal with incorrect or missing products as follows:

a. For incorrect products, My Happy Wellness offers a full refund or replacement.

b. For products with the wrong color, size which doesn't affect product function, etc. My Happy Wellness, offers a refund or resend if you provide a screenshot of your complaint including name, content and date.

c. For parts missing which do not affect product function, My Happy Wellness, may refund partially or resend the missing part; for parts missing which affect product function, My Happy Wellness will resend the product only.

d. For accessories, My Happy Wellness will resend the accessories.

Notes:

For size problems, My Happy Wellness would appreciate it if you can measure the product according to the correct measurement method and provide us with the photo of measurement. Then, our dispute team will deal with your disputes quickly.

If the buyer puts wrong receipt information on an order, the buyer should contact us via https://my-happywellness.warhead.com to request an update of the order with the correct receipt information.

Please note the receipt information correction or order cancellation are not guaranteed.

If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.

If the goods have been delivered to the wrong receipt, the buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition, My Happy Wellness shall refund the order within 3 business days of receiving the goods, as buyer’s refund request, or begin redelivery within 5 business days of receiving the goods. Please note the buyer will additionally be in charge of the redelivery fee.

If the order cannot be corrected or returned, the buyer will bear the losses.

5. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)

If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly). After the buyer files a request on https://my-happywellness.warhead.com, My Happy Wellness should check the proof and give a response within 3 business days.

If the proof checked by My Happy Wellness is not showing the problem clearly and or if the proof checked by My Happy Wellness  is not showing the problem clearly, the proof is invalid, then My Happy Wellness has the right to reject the buyer's refund request.

If the buyer's proof shows a problem clearly after being checked by My Happy Wellness, the proof checking time shall not more than 3 business days, and if the goods need to be returned to get a refund, My Happy Wellness should provide the buyer with a prepaid return label within 3 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number buyer uploaded within 3 business days. If the goods needn't be returned, My Happy Wellness should refund the order within 3 business days of the refund request.

If proof is valid, and buyer requests redelivery, My Happy Wellness will redeliver the product within 5 business days of proof approval. Please note My Happy Wellness has the right to refund orders if the redelivery products have no stocks, or buyers are able to reorder products when the products are restocked.

5.1 Incorrect or Missing Products

My Happy Wellness has a strict quality control process before products are dispatched. 

 My Happy Wellness will deal with incorrect or missing products as follows:

a. For incorrect products, My Happy Wellness offers a full refund or replacement.

b. For products with the wrong color, or size which doesn't affect product function, etc., My Happy Wellness offers a refund or will resend the product if you provide a screenshot of your complaint including your name, address, phone number/email address, content and date.

c. For parts missing which do not affect product function, My Happy Wellness  may refund partially or resend the missing part; for parts missing which affect product function, My Happy Wellness will resend the product only.

d. For accessories, My Happy Wellness will resend the accessories.

Notes:

For size problems, My Happy Wellness would appreciate it if you can measure the product according to the correct measurement method and provide us with a photo of the measurement. Then, our dispute team will deal with your disputes within 3-5 business days.

5.2 Service Products

Service products apply to the following interpretation.

a. Any disputes arising from products damaged or shipping delayed, My Happy Wellness may not refund the product cost.

b. Any disputes arising from bad quality, My Happy Wellness may not accept as the supplier is not My Happy Wellness.

c. For service products without My Happy Wellness’ quality checking inspection, My Happy Wellness may not accept the disputes.

6. Logistics Issues

6.1 Invalid tracking information

If My Happy Wellness verifies the tracking number is wrong, and fails to provide the correct tracking number within 4 business days, My Happy Wellness will refund the order.

6.2 Untimely Tracking Info Updates

If there is no update of the tracking info for more than 7 business days after the label is created showing on a logistic website, and the buyer applies for a refund, My Happy Wellness  requires a refund order within 3 business days since buyer request.

Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

6.3 Too-long of Shipping Period

If the transit time exceeds the estimated delivery time by 10 days or more, and My Happy Wellness fails to provide any valid tracking updated info, the buyer may apply for a refund. My Happy Wellness requires a refund order within 3 business days as buyer requests.

Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

6.4. Shipping Method Limits

Some shipping methods are not trackable when orders arrive at some Countries, States, or Cities. My Happy Wellness lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods to some countries, including:

PostNL、Electric PostNL、Packet Eub、Packet Postal Route、Packet Postal、Packet Railway Economy.

Notes:

When choosing certain shipping methods, the remote addresses will be charged additional cost.

6.5 Force Majeure

My Happy Wellness takes no responsibility for any product damage or shipping delay caused by the act of god, including but not limited to: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, My Happy Wellness will notify you by email.

6.6 Destination Limits

Due to limited international transportation, My Happy Wellness will not accept any disputes when your orders are shipped to the following countries:

Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan  Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.

7. Other

When encountering holidays, COVID-19, abnormal weather, or other abnormal situations, the buyer shall contact us through our website https://my-happywellness.warhead.com.

My Happy Wellness will try its best to assist buyers in these special circumstances in a timely manner. After notifying My Happy Wellness, Buyers should expect a decision from My Happy Wellness on these types of issues no later than two weeks.

My Happy Wellness takes no responsibility for any product damage or shipping delay caused by the act of god, including but not limited to: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, My Happy Wellness will notify you by email of any known delays.

7.1 Return

Products can be returned to My Happy Wellness’ U.S. warehouses only. But we do not suggest returning products to our warehouses, because the international shipping cost is high and it takes at least 3 months to arrive at My Happy Wellness U.S. Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way.

a. If you indeed want to return the products, please email My Happy Wellness and someone will respond to you within 1 to 5 business days. 

b. Please return products within 10 days after receiving products and after speaking with someone at My Happy Wellness, please refer to our website for contact information. 

7.2 Orders Cancellation

For orders cancellation, My Happy Wellness offers a full refund before products are processed by the warehouse.

a. After payment, POD orders cannot be canceled as it is customized.

b. After payment, pre order inventory orders cannot be canceled as they are special products and only available for you.

c. After payment, video and photo orders cannot be canceled as My Happy Wellness has planned and prepared for you after payment.

7.3 Deadline of Opening Dispute

You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.

7.4 Unacceptable Disputes

My Happy Wellness shall not accept any unreasonable disputes, including but not limited to:

a. The buyer does not like it.

b. The product description is not real.

c. Products smell unusual.

d. The buyer ordered the wrong items or SKU.

e. The shipping address was provided incorrectly.

f. Product difference was negotiated in advance.

g. Tracking information deleted by logistics companies or local post offices.

h. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.

8. Attention

Updated - December 1, 2024